Getting Started - A Guide to Arranging a Funeral Service. 

1. Call Us

When a Death occurs it can sometimes be difficult to know who to contact. If in doubt, we are able to help guide you with the necessary authorities that may need to be notified, and make these calls on your behalf where possible. 

The place of passing can have an impact on who you may need to call,

If the death occurs in a Hospital or Aged Care Facility under supervision, that facility may contact us directly if they have been notified of your funeral home of choice. In this circumstance the Doctor of the person who has passed will likely issue the Medical Death Certificate required under Law. However if the death has occurred in a supervised setting and the cause of death can not be ascertained, the Doctor may refer to the Melbourne Coronial Services. In this scenario, it is best to notify us as soon as possible to allow us to liaise with the Coroners Court to bring your loved one into our care as soon as possible. 

If the passing occurs at home in the presence of someone, that person should contact the Doctor who has been attending to the individual leading up to their passing. This may be family, friends, or home carers. In this scenario, it is unlikely authorities such as the police will need to be called as the person has been under medical care leading up to their death. After you have contacted the Doctor, it is best to notify us of the passing, to arrange a time to bring your loved one into our care.

In the event of a sudden or unexpected passing and the individual has not been under medical care leading up to their passing, the appropriate authorities need to be contacted such as the police and ambulance. It is important to not disturb the deceased in any way until the authorities arrive to assist them in ascertaining the cause of death. The Authorities will attempt to make contact with the deceased's usual doctor to confirm if they are willing to issue a Medical Death Certificate. If they are not, the authorities will contact the Melbourne Coronial Services and your loved will be taken into their care to ascertain the cause of death. It is advisable to make contact with your funeral home.  


2. Meet With Us

Getting together to make the necessary funeral arrangements can often be a very emotional and daunting step, so its important that you take this step when you feel ready and comfortable. This can take place either at our premises which allows you the benefit of seeing our Chapel and Gardens, or we can make arrangements in the comfort of your own home.

To talk to one of our friendly staff about how we can guide you through these steps call us on (03) 5248 5500.


There are a number of legal documents that are applicable when a death occurs. These forms are here to ensure the appropriate processes are followed when arranging the burial or cremation of a loved one.

Whilst we liaise with the relevant Cemetery Trust to make these arrangements the individual will need to sign an authorization to allow the Burial, or Cremation to occur. We will guide you through all the necessary paperwork relevant to your funeral arrangements. 

3. Sign Paperwork


4. Coordinate  

Once the Funeral Arrangements have been made, we work with you to organize the finer details of the Service. These may include the production of a visual tribute, printed material such as bookmarks, photo cards or orders of service, tribute tables, music choices, and any other personalised touches that you wish to include in the Service 


5. Support 

You may experience many varied emotions after the passing of a loved one. We acknowledge sometimes it can be difficult to talk to those closest to you or you may need some professional help and guidance in coping with the grief of loss. Although we are not health professionals sometimes knowing where to start can often be the hardest step. We are able to provide a comfortable and recognisable voice to help lead you in the right direction so you can receive the help you are looking for. 

For some helpful links and local organisations that can offer support please visit our Bereavement Support Page